Graduation operation · Graduates
Each graduate is a two to four year relationship with dozens of interactions: enrollment, contract, monthly payments, photo session, album selection, tickets, guests and support. When all of that lives in separate systems, the team keeps asking the same questions and the graduate keeps giving the same answers. Here it's a single record, and each department sees the part that concerns it.
The problem and the fix
If any of these situations sounds familiar, it is because they happen in almost every graduation company, until the right system comes in.
A graduate calls and the team doesn't know if they're current on payments, if they've done the photo session or what they bought.
A 360 graduate profile with finances, contracts, sessions, selections, tickets and support history on one screen, in chronological order.
Every change of phone, address or preferred name has to be fixed in three places.
There's a single record: the graduate updates it in the app and the change applies to billing, delivery, tickets and communication all at once.
Duplicate boletos and invoices turn into monthly support work.
Self-service in the app and portal: duplicate boletos, due date changes, receipts and documents without going through anyone.
A graduate drops out and nobody knows what to do with the installments, the photos and the ticket already issued.
A cancellation flow with penalty and refund rules that adjusts billing, frees up the ticket spot and keeps the complete history.
Personal data scattered everywhere, with no control over who sees what.
Permissions per screen and per sensitive data field, with an access trail and the privacy tools LGPD requires.
In practice
Everyday situations at graduation companies, from the problem to the result, using the modules on this page.
A graduate called complaining they had paid and were still getting billing notices, and threatened to cancel.
The support agent opened the 360 profile and saw the payment reconciled the day before, the receivable already settled and the automatic reminder that had gone out before settlement.
The explanation took seconds, with date and amount on screen, and the graduate hung up at ease, without escalating to finance.
The class opened for enrollment and many graduates would only have time on the weekend.
Using the online enrollment link, each one filled in their details, chose a plan, signed the contract digitally and set up a payment method.
More than seventy enrollments came in outside business hours, with signed contracts and scheduled billing, and nobody on call.
A graduate put their studies on hold mid-contract and asked to cancel.
The cancellation flow applied the contractual penalty rule, canceled future installments, released the reserved ticket and recorded the reason.
The class kept an accurate revenue forecast, the ticket spot went back to the waiting list and the history was recorded in case the student returns.
How it works
Every step is a real module, and what comes out of one goes into the next without anyone typing it again.
Module by module
6 modules and 35 features on this page, all running on the same class, graduate and event records.
Everything the company knows about that person, in chronological order.
Graduates join the class on their own, from their phone, with a signed contract at the end.
What graduates handle on their own doesn't end up in the support queue.
Exits and new terms follow recorded rules, not a deal made over WhatsApp.
Personal data requires control, and control requires records.
Each company asks for what it needs, without waiting on development.
Compare the modules and choose the setup that fits your operation.