Finance and management · CRM & Sales

The CRM that understands graduation sales: from projected class to paying graduate

Leads, pipelines, deals, activities and forecast like any sales CRM, plus what only the graduation market needs: a radar of classes that do not exist yet, a B2B pipeline with gates that refuse advancement without requirements, a graduation committee with an influence matrix, immutable proposals with a simulator for the committee, contracts tied to the accepted proposal, a timeline with integrity proof and a funnel for each graduate all the way to payment. All in the same database as finance and operations.

The problem and the solution

What changes when CRM & Sales works inside the platform

This is connected information about classes, graduates and events across 22 modules, replacing scattered spreadsheets and messages.

Without the platform

Information about CRM & Sales lives in separate spreadsheets, and nobody knows which version is current.

With Partiu Formatura

22 modules share the same class, graduate and event records.

Without the platform

A request for a number takes time because someone has to combine data from several places.

With Partiu Formatura

Leads and Distribution and Pipelines, Deals and Kanban update together, with figures ready for the next meeting.

Without the platform

The process depends on who is working that day, and its history disappears.

With Partiu Formatura

Everyone follows the same workflow, with recorded actions and role-based permissions.

Without the platform

Connecting with other departments means exporting spreadsheets and entering data again.

With Partiu Formatura

CRM & Sales shares information directly with other areas of the platform.

How it works

How information moves through CRM & Sales

Each step is a real module in this area. Its output moves to the next step without anyone entering the same information again.

What is available in CRM & Sales

Featured

A venda é da turma, não do vendedor nem do presidente da comissão

A comissão de formandos troca a cada seis ou doze meses num ciclo de três anos. Por isso a negociação fica presa à turma: a composição da comissão é versionada, cada decisão tem quórum e ata, a proposta enviada congela com hash e a timeline não aceita alteração. Quem assume a conta, na empresa ou na comissão, herda tudo o que aconteceu.

See this in action
  • Radar que projeta a turma pelo curso e pelo ingresso antes de existir contato
  • Gate que recusa o avanço de etapa e mostra o que falta
  • Simulador por link para a comissão, sem expor custo nem margem
  • Funil de cada formando sincronizado com assinatura e pagamento

Leads and Distribution

Contacts come in from any channel, arrive without duplicates and land with the right person.

  • Lead inbox separate from deals, with its own kanban and configurable columns
  • Capture via form, landing page, pop-up, webhook, import and QR Code
  • Deduplication by email and phone on capture and import
  • Spreadsheet import with preview and an option to skip duplicates
  • Round-robin distribution queues across sales reps, with a log of every assignment
  • MQL qualification recorded with a date, promoted by the score when fit and engagement reach the top tiers
  • Source, campaign and UTMs preserved through closing

Pipelines, Deals and Kanban

More than one sales process, each with its own stages, checklist and forecast.

  • Multiple pipelines per company, split into leads, negotiation and post-sale
  • Drag-and-drop kanban, including column reordering
  • Value, probability and expected close date on every deal
  • Stage checklists built from reusable templates
  • Days stalled in the stage shown on the card, with deadline status
  • Won and lost with categorized reason, lost value and the competitor who took it
  • Controlled conversion of the deal into a customer, class, contract or financial campaign
  • Kanban movement history and per-column metrics

Contacts, Institutions and Custom Fields

People, companies, educational institutions and courses in the same sales database.

  • Individual and business customers with relationship history
  • Educational institutions with type, administrative category, size and location
  • Courses per institution with degree, duration in semesters and e-MEC code
  • Supplier veto at the institution blocking future classes
  • Custom fields in 10 types, without changing the database structure
  • Free tags and dynamic segments over the same base
  • Institution import and list export to Excel

Activities, Tasks and Calendar

What was done, what is left and what fell behind.

  • Call, meeting, visit and task activities linked to the lead or deal
  • Contact sentiment and time spent recorded on every activity
  • Attachments and checklist inside the activity
  • Sales rep calendar with appointment check-in
  • Daily sweep for uncontacted leads and stalled opportunities
  • Task created automatically when the deal exceeds the stage deadline

Forecast, Targets and Dashboards

How much comes in, when it comes in and whether the team will hit the target.

  • Forecast weighted by value and probability
  • Dormant deals leave the forecast on their own, without inflating the projection
  • Targets per sales rep and per team with a locked daily tally
  • Required pace per remaining business day alongside the percentage achieved
  • B2B dashboard with funnel, monthly trend, sales rep ranking and loss reasons
  • Dashboard filters by branch, sales rep and state
  • Reports in Excel and PDF
  • Forecast measured against the pipeline's own history in Sales Intelligence

Class Radar

The class enters the funnel before any contact exists, right when it is time to reach out.

  • Class projected from the course, duration and intake period
  • Expected commencement calculated semester by semester
  • Ideal outreach date calculated backwards from the configured lead time
  • Queue of classes entering the outreach window, ranked by attractiveness score
  • Score weights configurable by the company
  • Automatic weekly radar recalculation
  • Estimated graduates and estimated ticket for each projected class

B2B Pipeline with Gates and SLA

The real stages of the graduation sale, with requirement locks and deadline enforcement.

  • Eleven ready-made stages: mapped, contact, committee formed, discovery, proposal, negotiation, assembly, chosen, contract, in enrollment and lost
  • Entry gate: moving forward without the stage requirements is refused, with a list of what is missing
  • Named requirements, such as a committee with three members, defined quorum and completed matrix
  • Color, deadline, default probability and requirements adjustable per company
  • Escalating SLA: at the deadline it alerts the manager, at double it creates a review task, at triple it marks the deal as dormant
  • Transition history with the days spent in each stage
  • Reactivation of dormant or lost deals

Graduation Committee and Influence Matrix

Who decides, who supports and what happens when the committee changes.

  • Versioned committee composition: every change creates a new version and the previous one is never overwritten
  • Decision power from 1 to 5 and champion, neutral or detractor favorability per member
  • Four-quadrant matrix with an alert for dependence on a single supporter
  • Term with end date and an alert before it expires
  • Configurable quorum: simple majority, unanimity, president decides or general assembly
  • Decisions with outcome, votes and minutes
  • Interactions recorded per member
  • Term handover with inheritance dossier, checklist and approval from the new members

Immutable B2B Proposals and Simulator

The sent proposal does not change, and the committee simulates without seeing what it should not.

  • Item catalog with cost and margin to build the proposal
  • Pricing by enrollment tier, with an adjustment clause per tier
  • Version locked on sending with snapshot and sha256 hash
  • A new round starts from a previous version, without erasing what was sent
  • Version comparison showing the impact per graduate
  • Simulator link for the committee, without cost, margin or individual data
  • Every simulation recorded, showing the class's price sensitivity
  • Discount approval levels by role, with justification, competitor and sign-off
  • Acceptance requires a recorded committee decision

Contract and Evidence Timeline

What was negotiated stays proven, from first contact to contract.

  • Contract generated only from an accepted proposal, with a quorum decision and an intact hash
  • Contract refused when the proposal content differs from the sent hash
  • Append-only event timeline with chained hashes
  • Event changes and deletions blocked in the database itself
  • On-demand timeline integrity check
  • Class documents linked to decisions and contracts
  • PDF dossier with the hash in the footer

Graduate Funnel and Enrollment Barometer

A signed contract is not revenue: each graduate is followed until they pay.

  • Nine stages per graduate: eligible, contacted, interested, simulated, enrolled, signed, paying, delinquent and canceled
  • Automatic sync every two hours with pre-registration, signature and payment
  • Stages never regress during sync, except to delinquent
  • Manual lock so the sales rep can hold a graduate out of the sync
  • Barometer with enrollment target, percentage achieved, monthly pace and projection to the deadline
  • Graduate kanban per class with drag and drop
  • Campaigns targeted at each graduate's stage

Competition and Lost Deals

Who you are competing against for each class and when to try again.

  • Competitor registry and competition map per institution
  • Competitors recorded on each contested class
  • Losses by price, competitor and other reasons with lost value
  • Scheduled recycling: the lost deal returns to the queue on the date of the next committee term
  • Loss reasons consolidated on the dashboard

Portfolio, Territories and Map

Who serves each institution and where no one is serving.

  • Institutions on the map colored by the stage of the current deal
  • Territories by polygon, radius or region, with priority for overlaps
  • Portfolio per sales rep with a single primary owner per institution
  • Sales rep profile with manager, color and capacity
  • Suggestion of unowned institutions inside the sales rep's territory
  • Declined suggestions are remembered, so the same institution does not come back every day
  • Applying territories only assigns what has no sales rep and never takes accounts from anyone

Field Visits and Sales Rep App

Proven visits and the sales rep's day organized on the phone.

  • Dedicated sales rep app with two-step login and a session separate from the panel
  • Today screen with KPIs, route, deals past their deadline, tasks and target
  • Portfolio with institution profile, territory suggestions and institutions sorted by distance
  • Visits with location check-in, photos, summary, next step and check-out
  • Entries made without signal wait in the phone queue and are sent when the connection returns
  • Portfolio deals with activities, notes and stage changes that respect the gate
  • Calendar, goals with required pace, proposals without cost or margin, and commission statement
  • App scoped to the sales rep's portfolio: outside it, only territory suggestions are visible
  • Visit check-in with the distance to campus locked in and an out-of-area warning
  • Check-out recording the visit on the class evidence timeline
  • A record sent twice by the phone does not duplicate the visit
  • Manager panel with visits, devices and the outcome of every record sent

Communication in the Deal

Cadence, email, calls and WhatsApp linked to the lead and the deal.

  • Cadences with email, call, WhatsApp and visit steps
  • Email steps go out automatically; calls, WhatsApp and visits become tasks
  • Whoever replies leaves the cadence
  • 1:1 email sent from the sales rep's account, with open and click tracking
  • Email credentials encrypted and visible only to the mailbox owner
  • Calls logged with duration and recording
  • WhatsApp Service conversation linked to the lead without copying the messages
  • Call button on leads, customers and deals, opening the call in Partiu Voz linked to the CRM record
  • Call outcome logged with activity and next task in a single step
  • Duration and recording attached to the deal when the call ends
  • WhatsApp conversation messages shown inside the deal, with approved templates sent from the card
  • Opt-out honored when sending templates from the card
  • Automation triggers when a WhatsApp message arrives and when the contact replies by email
  • Sync integrations with Salesforce, HubSpot and Pipedrive

Permissions, Teams and Visibility

Each rep sees what they should see, and every change records who made it.

  • Sales teams with manager and members
  • Visibility per entity: own records, team, branch or everything
  • Out-of-scope records respond as not found, without confirming they exist
  • Separate permissions to edit, delete, import, export and configure the CRM
  • Field-by-field change history on leads, opportunities and deals
  • Log of every export with who exported and which filter was used
  • Rollout without lost access: existing CRM users keep seeing everything until a manager restricts them

Clean Data and Unified Deals

Opportunities and B2B deals in one list, without duplicates and with search across everything.

  • Single deal list combining opportunities and B2B deals
  • Lead-to-deal conversion in one step: customer, opportunity in the chosen pipeline, custom fields, activities and emails carried over
  • Duplicates found by email, phone, tax ID and similar name, with a match score
  • Side-by-side merge with field-by-field choice, without deleting the merged record
  • Saved filters shared with the team or with everyone
  • Global search across leads, customers, deals, institutions and activities, respecting visibility
  • Bulk edit of up to 500 records, with each B2B deal checked against the gate and rejections listed
  • Follow a deal and get notified when it changes stage, is won or is lost
  • Mention a colleague in an activity with a notification in the dashboard bell and a push in the app

Reports, Dashboards and Sales Commission

The report managers need without asking IT, and commission on the cash that actually came in.

  • Ready-made reports for deal duration, average time per stage, stage-to-stage conversion and activities by outcome
  • Report builder with metric, grouping, period and filters chosen on screen
  • Queries built only from allowed fields, with no typed SQL
  • Dashboards with saved reports arranged in a grid
  • Sales commission rules on closed or collected revenue, with a flat rate or tiers
  • Commission on collected revenue based on paid installments from the classes the deal generated
  • Automatic monthly calculation, closing that freezes the period, and clawback for cancellation or default
  • Optional posting to accounts payable through the budget spending control
  • Rep's own commission statement in the app

Tracked Proposals, Revenue and Currency

Know when the committee opened the proposal and forecast revenue month by month.

  • B2B proposal link opens logged with version, device and date
  • First open notifies the owner and can trigger an automation
  • After acceptance, the contract is generated and sent for e-signature without leaving the deal
  • Catalog items with one-time, monthly or yearly billing and default installments
  • Revenue schedule created when the deal is won and spread month by month in the forecast
  • Currencies per company with manual rates or the Central Bank of Brazil PTAX rate
  • Amount converted and frozen on the closing date

Public API, Webhooks and Enrichment

The CRM open to other systems, with company registry and e-MEC data filled in automatically.

  • REST API with per-company tokens, read and write scopes and per-minute rate limits
  • Leads, people, organizations, deals, activities and pipelines through the API, with cursor pagination
  • B2B deals are read-only through the API, so nobody can bypass the gate from outside
  • Outgoing webhooks for lead created, stage changed, deal won or lost, activity completed and proposal accepted
  • HMAC signature on every delivery, progressive retries and deactivation after repeated failures
  • Delivery log with resend from the screen
  • Ready-made format for Slack and Microsoft Teams
  • Company tax ID lookup filling legal name, address, activity code, size and partners in the customer record
  • Import of institutions and programs from e-MEC open data with a preview before saving

AI Assistant, Learned Probability and Post-sale

Suggestions inside the deal, win chance measured from history and onboarding that starts on its own.

  • Assistant panel in the deal detail with next action, loss risk, summary and email draft
  • Accept or dismiss the suggestion in place, with the outcome recorded
  • Automatic summary when opening a deal idle for more than 15 days, when AI is enabled
  • Win probability learned from the company's own history, next to the manually entered one
  • Model retrained every week and activated only with a minimum sample and proven accuracy
  • Comparison of entered, stage-measured and model-predicted probability in Sales Intelligence
  • Won deals create an onboarding project with tasks, milestones and deadlines from a template per pipeline

Checklist

Everything included in CRM & Sales

All 177 features in this area, grouped by module so you can compare systems item by item.

  • Lead inbox separate from deals, with its own kanban and configurable columns
  • Capture via form, landing page, pop-up, webhook, import and QR Code
  • Deduplication by email and phone on capture and import
  • Spreadsheet import with preview and an option to skip duplicates
  • Round-robin distribution queues across sales reps, with a log of every assignment
  • MQL qualification recorded with a date, promoted by the score when fit and engagement reach the top tiers
  • Source, campaign and UTMs preserved through closing
  • Multiple pipelines per company, split into leads, negotiation and post-sale
  • Drag-and-drop kanban, including column reordering
  • Value, probability and expected close date on every deal
  • Stage checklists built from reusable templates
  • Days stalled in the stage shown on the card, with deadline status
  • Won and lost with categorized reason, lost value and the competitor who took it
  • Controlled conversion of the deal into a customer, class, contract or financial campaign
  • Kanban movement history and per-column metrics
  • Individual and business customers with relationship history
  • Educational institutions with type, administrative category, size and location
  • Courses per institution with degree, duration in semesters and e-MEC code
  • Supplier veto at the institution blocking future classes
  • Custom fields in 10 types, without changing the database structure
  • Free tags and dynamic segments over the same base
  • Institution import and list export to Excel
  • Call, meeting, visit and task activities linked to the lead or deal
  • Contact sentiment and time spent recorded on every activity
  • Attachments and checklist inside the activity
  • Sales rep calendar with appointment check-in
  • Daily sweep for uncontacted leads and stalled opportunities
  • Task created automatically when the deal exceeds the stage deadline
  • Forecast weighted by value and probability
  • Dormant deals leave the forecast on their own, without inflating the projection
  • Targets per sales rep and per team with a locked daily tally
  • Required pace per remaining business day alongside the percentage achieved
  • B2B dashboard with funnel, monthly trend, sales rep ranking and loss reasons
  • Dashboard filters by branch, sales rep and state
  • Reports in Excel and PDF
  • Forecast measured against the pipeline's own history in Sales Intelligence
  • Class projected from the course, duration and intake period
  • Expected commencement calculated semester by semester
  • Ideal outreach date calculated backwards from the configured lead time
  • Queue of classes entering the outreach window, ranked by attractiveness score
  • Score weights configurable by the company
  • Automatic weekly radar recalculation
  • Estimated graduates and estimated ticket for each projected class
  • Eleven ready-made stages: mapped, contact, committee formed, discovery, proposal, negotiation, assembly, chosen, contract, in enrollment and lost
  • Entry gate: moving forward without the stage requirements is refused, with a list of what is missing
  • Named requirements, such as a committee with three members, defined quorum and completed matrix
  • Color, deadline, default probability and requirements adjustable per company
  • Escalating SLA: at the deadline it alerts the manager, at double it creates a review task, at triple it marks the deal as dormant
  • Transition history with the days spent in each stage
  • Reactivation of dormant or lost deals
  • Versioned committee composition: every change creates a new version and the previous one is never overwritten
  • Decision power from 1 to 5 and champion, neutral or detractor favorability per member
  • Four-quadrant matrix with an alert for dependence on a single supporter
  • Term with end date and an alert before it expires
  • Configurable quorum: simple majority, unanimity, president decides or general assembly
  • Decisions with outcome, votes and minutes
  • Interactions recorded per member
  • Term handover with inheritance dossier, checklist and approval from the new members
  • Item catalog with cost and margin to build the proposal
  • Pricing by enrollment tier, with an adjustment clause per tier
  • Version locked on sending with snapshot and sha256 hash
  • A new round starts from a previous version, without erasing what was sent
  • Version comparison showing the impact per graduate
  • Simulator link for the committee, without cost, margin or individual data
  • Every simulation recorded, showing the class's price sensitivity
  • Discount approval levels by role, with justification, competitor and sign-off
  • Acceptance requires a recorded committee decision
  • Contract generated only from an accepted proposal, with a quorum decision and an intact hash
  • Contract refused when the proposal content differs from the sent hash
  • Append-only event timeline with chained hashes
  • Event changes and deletions blocked in the database itself
  • On-demand timeline integrity check
  • Class documents linked to decisions and contracts
  • PDF dossier with the hash in the footer
  • Nine stages per graduate: eligible, contacted, interested, simulated, enrolled, signed, paying, delinquent and canceled
  • Automatic sync every two hours with pre-registration, signature and payment
  • Stages never regress during sync, except to delinquent
  • Manual lock so the sales rep can hold a graduate out of the sync
  • Barometer with enrollment target, percentage achieved, monthly pace and projection to the deadline
  • Graduate kanban per class with drag and drop
  • Campaigns targeted at each graduate's stage
  • Competitor registry and competition map per institution
  • Competitors recorded on each contested class
  • Losses by price, competitor and other reasons with lost value
  • Scheduled recycling: the lost deal returns to the queue on the date of the next committee term
  • Loss reasons consolidated on the dashboard
  • Institutions on the map colored by the stage of the current deal
  • Territories by polygon, radius or region, with priority for overlaps
  • Portfolio per sales rep with a single primary owner per institution
  • Sales rep profile with manager, color and capacity
  • Suggestion of unowned institutions inside the sales rep's territory
  • Declined suggestions are remembered, so the same institution does not come back every day
  • Applying territories only assigns what has no sales rep and never takes accounts from anyone
  • Dedicated sales rep app with two-step login and a session separate from the panel
  • Today screen with KPIs, route, deals past their deadline, tasks and target
  • Portfolio with institution profile, territory suggestions and institutions sorted by distance
  • Visits with location check-in, photos, summary, next step and check-out
  • Entries made without signal wait in the phone queue and are sent when the connection returns
  • Portfolio deals with activities, notes and stage changes that respect the gate
  • Calendar, goals with required pace, proposals without cost or margin, and commission statement
  • App scoped to the sales rep's portfolio: outside it, only territory suggestions are visible
  • Visit check-in with the distance to campus locked in and an out-of-area warning
  • Check-out recording the visit on the class evidence timeline
  • A record sent twice by the phone does not duplicate the visit
  • Manager panel with visits, devices and the outcome of every record sent
  • Cadences with email, call, WhatsApp and visit steps
  • Email steps go out automatically; calls, WhatsApp and visits become tasks
  • Whoever replies leaves the cadence
  • 1:1 email sent from the sales rep's account, with open and click tracking
  • Email credentials encrypted and visible only to the mailbox owner
  • Calls logged with duration and recording
  • WhatsApp Service conversation linked to the lead without copying the messages
  • Call button on leads, customers and deals, opening the call in Partiu Voz linked to the CRM record
  • Call outcome logged with activity and next task in a single step
  • Duration and recording attached to the deal when the call ends
  • WhatsApp conversation messages shown inside the deal, with approved templates sent from the card
  • Opt-out honored when sending templates from the card
  • Automation triggers when a WhatsApp message arrives and when the contact replies by email
  • Sync integrations with Salesforce, HubSpot and Pipedrive
  • Sales teams with manager and members
  • Visibility per entity: own records, team, branch or everything
  • Out-of-scope records respond as not found, without confirming they exist
  • Separate permissions to edit, delete, import, export and configure the CRM
  • Field-by-field change history on leads, opportunities and deals
  • Log of every export with who exported and which filter was used
  • Rollout without lost access: existing CRM users keep seeing everything until a manager restricts them
  • Single deal list combining opportunities and B2B deals
  • Lead-to-deal conversion in one step: customer, opportunity in the chosen pipeline, custom fields, activities and emails carried over
  • Duplicates found by email, phone, tax ID and similar name, with a match score
  • Side-by-side merge with field-by-field choice, without deleting the merged record
  • Saved filters shared with the team or with everyone
  • Global search across leads, customers, deals, institutions and activities, respecting visibility
  • Bulk edit of up to 500 records, with each B2B deal checked against the gate and rejections listed
  • Follow a deal and get notified when it changes stage, is won or is lost
  • Mention a colleague in an activity with a notification in the dashboard bell and a push in the app
  • Rep mailbox connection with Google, Microsoft or IMAP
  • Only emails from known contacts are synced, keeping personal mail out of the CRM
  • Customer replies attached to the deal thread and removing the lead from the cadence
  • Google or Microsoft calendar synced both ways with the CRM calendar, without duplicate echo events
  • External events shown in the calendar in a different color
  • Public booking link with duration, availability windows, minimum notice and buffer between meetings
  • Free slots calculated in the company time zone, excluding the rep's existing appointments
  • Booking creates or finds the lead, schedules the meeting and sends a confirmation with a calendar invite
  • Reminders by push, email and bell, with a daily digest at the time each user chooses
  • Connections with expired tokens are paused and the owner is notified, with no endless retries
  • Ready-made reports for deal duration, average time per stage, stage-to-stage conversion and activities by outcome
  • Report builder with metric, grouping, period and filters chosen on screen
  • Queries built only from allowed fields, with no typed SQL
  • Dashboards with saved reports arranged in a grid
  • Sales commission rules on closed or collected revenue, with a flat rate or tiers
  • Commission on collected revenue based on paid installments from the classes the deal generated
  • Automatic monthly calculation, closing that freezes the period, and clawback for cancellation or default
  • Optional posting to accounts payable through the budget spending control
  • Rep's own commission statement in the app
  • B2B proposal link opens logged with version, device and date
  • First open notifies the owner and can trigger an automation
  • After acceptance, the contract is generated and sent for e-signature without leaving the deal
  • Catalog items with one-time, monthly or yearly billing and default installments
  • Revenue schedule created when the deal is won and spread month by month in the forecast
  • Currencies per company with manual rates or the Central Bank of Brazil PTAX rate
  • Amount converted and frozen on the closing date
  • REST API with per-company tokens, read and write scopes and per-minute rate limits
  • Leads, people, organizations, deals, activities and pipelines through the API, with cursor pagination
  • B2B deals are read-only through the API, so nobody can bypass the gate from outside
  • Outgoing webhooks for lead created, stage changed, deal won or lost, activity completed and proposal accepted
  • HMAC signature on every delivery, progressive retries and deactivation after repeated failures
  • Delivery log with resend from the screen
  • Ready-made format for Slack and Microsoft Teams
  • Company tax ID lookup filling legal name, address, activity code, size and partners in the customer record
  • Import of institutions and programs from e-MEC open data with a preview before saving
  • Assistant panel in the deal detail with next action, loss risk, summary and email draft
  • Accept or dismiss the suggestion in place, with the outcome recorded
  • Automatic summary when opening a deal idle for more than 15 days, when AI is enabled
  • Win probability learned from the company's own history, next to the manually entered one
  • Model retrained every week and activated only with a minimum sample and proven accuracy
  • Comparison of entered, stage-measured and model-predicted probability in Sales Intelligence
  • Won deals create an onboarding project with tasks, milestones and deadlines from a template per pipeline

Want to see CRM & Sales in your operation?

See a demonstration using your own numbers, with no obligation. A conversation will help you decide whether the module solves your needs.