Sans la plateforme
Information about Communication lives in separate spreadsheets, and nobody knows which version is current.
Avec Partiu Formatura
12 modules share the same class, graduate and event records.
Graduation operation · Communication
Integrated communication across all channels
Keep graduates, families and committee always informed with multiple channels: WhatsApp, push, email, real-time chat and the class's exclusive social network.
Le problème et la solution
What changes when Communication works inside the platform
This is connected information about classes, graduates and events across 12 modules, replacing scattered spreadsheets and messages.
Sans la plateforme
Demander un chiffre prend du temps, parce qu’il faut croiser des données venues de plusieurs endroits.
Avec Partiu Formatura
Call Center in the App and Omnichannel update together, with figures ready for the next meeting.
Sans la plateforme
Le processus dépend de qui est là ce jour-là, et son historique disparaît.
Avec Partiu Formatura
Tout le monde suit le même circuit, avec des actions consignées et des droits par rôle.
Sans la plateforme
Communiquer avec les autres services suppose d’exporter des tableurs et de resaisir les données.
Avec Partiu Formatura
Communication shares information directly with other areas of the platform.
Comment ça marche
How information moves through Communication
Chaque étape correspond à un module réel de ce domaine. Ce qu’elle produit passe à l’étape suivante sans que personne resaisisse la même information.
What is available in Communication
- Call Center in the AppThe services that arrive through the graduate's app, organized in a queue.6
- OmnichannelThe company's channels gathered in one box.5
- Telephony (Voice Broke)Company telephone exchange inside the panel, with extensions and history.6
- Multi-Channel NotificationsReach everyone involved through the channel they prefer, without bombarding anyone.15
- Relationship JourneysAutomatic rulers that react to what happens in the operation, not to a list of dates.7
- Email Marketing and NewsletterBeautiful announcements assembled into blocks, without relying on a designer.7
- Social Network & ChatAn exclusive space for the class to connect and share.22
- Class DiaryCapture every moment of your journey to graduation.4
- Virtual Meetings (Partiu Meet)Integrated video conference rooms for committee meetings, class assemblies and company services, without installing anything.8
- WhatsApp ServiceCall center on the company's WhatsApp, with bot and human team on the same number.8
- WhatsApp Automatizações e TemplatesMensagem certa na hora certa, disparada pelo que acontece no sistema, por WhatsApp, e-mail e push.18
- Notices and Document RepositoryOfficial announcements and files organized by class and graduate.6
À la une
A WhatsApp number, bot and human team in the same place
The call center receives it via the company's WhatsApp, the bot responds to what is repetitive and transfers it to the attendant when needed, with configured availability hours. Alongside this: push on the graduate's app, email, class announcements, internal social network, meetings on Partiu Meet and telephony via SIP extension.
Voir à l’œuvre- WhatsApp service with bot and queue for the human team
- Push notifications, email and official announcements by class
- Virtual meetings on Partiu Meet, without installing anything
- Class-exclusive social network and chat
Call Center in the App
The services that arrive through the graduate's app, organized in a queue.
- Online services with queue by subject and person responsible
- Direct messages between attendant and graduate
- Predefined answers for repeated questions
- FAQ published in the app, reducing the volume of contact
- Automation flows for pre-human triage
- Service reports by period and by attendant
Omnichannel
The company's channels gathered in one box.
- WhatsApp, app and other channels in the same inbox
- Channel accounts configured by branch
- Distribution of conversations between attendants
- Unified history per person, regardless of channel
- Volume and resolution reports by channel
Telephony (Voice Broke)
Company telephone exchange inside the panel, with extensions and history.
- Telephone exchange with extensions per user
- Softphone on the panel itself, without installing anything
- Call history with annotation per answer
- Identification of the graduate or supplier who called
- Click-to-call from registration
- Native desktop app for traditional SIP providers
Multi-Channel Notifications
Reach everyone involved through the channel they prefer, without bombarding anyone.
- Single trigger center: push, WhatsApp, email and SMS from the same place
- Channel order with automatic fallback when the first one does not deliver
- Company time window: outside of it the message is postponed, not sent
- Message ceiling per recipient to avoid communication fatigue
- Opt-out by channel and category, respecting LGPD
- Locks against duplicate submission when the routine reprocesses the queue
- Single record of everything that came out, to be audited later
- WhatsApp Business connected with official company number
- Email templates and system event sending automation
- Instant notifications
- Automatic WhatsApp for reminders and warnings
- Email marketing with professional templates
- SMS for urgent communications and password recovery
- Scheduled email campaigns with analytics
- Open and click tracking
Relationship Journeys
Automatic rulers that react to what happens in the operation, not to a list of dates.
- Visual journey editor with steps, waits and conditions
- Trigger due to system fact: installment due, selection released, order dispatched, score falling
- Stages with condition assessed at the time of shipment, not to mention what has already been resolved
- Executions monitored one by one, with the exact point where each graduate is
- Metrics by journey and stage, with delivery and conversion
- Always sent via the multichannel center, respecting the schedule, opt-out and message ceiling
- Configurable limits per channel to avoid overshooting trigger costs
Email Marketing and Newsletter
Beautiful announcements assembled into blocks, without relying on a designer.
- Newsletter editor in content blocks, with preview
- Reusable email templates by type of communication
- Shipping automation triggered by system event
- Campaigns scheduled by class, event or specific audience
- Unsubscribe and email preferences respected automatically
- Tracking delivery, opening and clicks
- Commercial campaign is sent via the email marketing engine, with its own domain and suppression
Social Network & Chat
An exclusive space for the class to connect and share.
- Class social feed with posts, photos and reactions
- Stories and time capsule for memories
- Individual and group real-time chat
- Follower/friendship system between graduates
- Official commission notice board
- Behind the scenes: the company and the team show the production in the app with publications, stories, fixed highlights and categories
- Notification on the graduate's cell phone for each Behind the Scenes publication marked to notify, only once and within range
- Approval queue for what the team publishes via cell phone without direct permission
- Super Fans: points for liking, commenting, voting and watching Behind the Scenes, with ten badges next to the name and ranking on the panel
- Live pelo celular em um toque: câmera do próprio aparelho, vertical e em tela cheia, sem OBS nem outro app
- Corações subindo na tela, chat por cima do vídeo e contador de quem está assistindo
- Descoberta do que está no ar: todas, quem você segue, sua turma, seus círculos e perto de você
- Aviso no celular quando alguém que você segue entra ao vivo, respeitando quem pode assistir
- Convite para outra pessoa entrar na live com a própria câmera
- Replay por 24 horas ou guardado no perfil, e resumo no fim com pico de audiência, corações e comentários
- Moderação da live: quem transmite apaga comentário, bloqueia e escolhe quem comenta; qualquer um denuncia
- Lives no ar, encerradas e denunciadas acompanhadas pelo painel, com encerramento pela moderação
- "Perto de você" só quando quem transmite liga, com a posição arredondada e só a cidade à mostra
- Polls and votes for class decisions
- Messages and files protected by end-to-end encryption, in individual chat, group chat and company conversation
- Privacy notice at the top of each conversation, explaining what is protected in human language
- Conversation between graduates is not read by the team; the conversation with a sector of the company is handled by the responsible team
Class Diary
Capture every moment of your journey to graduation.
- Collaborative timeline with class publications
- Time capsule with messages and media
- Topic discussion forum
- Complete history of the entire journey
Virtual Meetings (Partiu Meet)
Integrated video conference rooms for committee meetings, class assemblies and company services, without installing anything.
- Unlimited video conference rooms (Partiu Meet)
- Scheduling meetings by class
- Agenda commitment that is already born as an online meeting, with the room created together
- Guests per event, mixing graduates, collaborators, freelancers and people from outside
- Email invitation with confirmation link and recorded response: confirmed, declined or maybe
- Meetings in the graduate app: enter by code, create room and waiting room
- Shareable link and optional password protection
- Complete meeting history with filter by class and status
WhatsApp Service
Call center on the company's WhatsApp, with bot and human team on the same number.
- Connection of the company number via QR Code, without a dedicated device
- Conversation box with complete history per contact
- Service queues with distribution between attendants
- Bot that responds first and transfers to the human when necessary
- Attendant's name automatically signed in responses
- Availability hours with after-hours message
- Mirror service closure for the customer
- Visual flowchart of the robot with ready-made models and usage dashboard
WhatsApp Automatizações e Templates
Mensagem certa na hora certa, disparada pelo que acontece no sistema, por WhatsApp, e-mail e push.
- Templates próprios criados no painel, com prévia do balão, validação das regras da Meta antes de enviar e envio de teste
- Biblioteca com 23 modelos de template prontos para clonar
- Status de aprovação sincronizado com a Meta e motivo da rejeição guardado
- 41 gatilhos em 8 grupos: fatura, PIX, ingresso, check-in, galeria, reconhecimento facial, contrato, escala, live e mais
- 10 receitas prontas, da régua de cobrança completa ao aviso de fotos liberadas e ao feliz aniversário
- Editor em três passos: quando, para quem e o que fazer
- Condições com grupos E e OU sobre o gatilho, o destinatário, o estado do sistema e o calendário
- Prévia da audiência mostrando quem receberia agora e quantos são
- Ações de WhatsApp por template, e-mail, push, aviso interno, tarefa, webhook, espera, condição e teste A/B
- Mapeamento das variáveis do template com exemplo resolvido num destinatário real
- Janela de horário útil: fora dela a mensagem espera, nunca é descartada
- Teto de mensagens por contato por dia e por semana, por canal
- Descadastro respeitado em todos os canais, com PARAR e SAIR no WhatsApp tratados sozinhos
- Mesma automação nunca dispara duas vezes para a mesma fatura, ingresso ou galeria
- Freio automático que pausa a automação quando a taxa de falha dispara e avisa o administrador
- Simulação que escreve o log sem enviar nada, antes de ativar
- Execuções passo a passo com hora, resultado, motivo de falha, reprocessamento e exportação em CSV
- Lista Não perturbe com o motivo e a origem de cada bloqueio
Notices and Document Repository
Official announcements and files organized by class and graduate.
- Notices published for the class with accompanied reading
- Document repository with folders per class
- Upload by dragging files, with name, type, size and origin
- Documents linked to the graduate and visible on the portal
- Company-configurable document types
- Email templates and system event trigger automations
Liste de contrôle
Everything included in Communication
All 112 features in this area, grouped by module so you can compare systems item by item.
- Online services with queue by subject and person responsible
- Direct messages between attendant and graduate
- Predefined answers for repeated questions
- FAQ published in the app, reducing the volume of contact
- Automation flows for pre-human triage
- Service reports by period and by attendant
- WhatsApp, app and other channels in the same inbox
- Channel accounts configured by branch
- Distribution of conversations between attendants
- Unified history per person, regardless of channel
- Volume and resolution reports by channel
- Telephone exchange with extensions per user
- Softphone on the panel itself, without installing anything
- Call history with annotation per answer
- Identification of the graduate or supplier who called
- Click-to-call from registration
- Native desktop app for traditional SIP providers
- Single trigger center: push, WhatsApp, email and SMS from the same place
- Channel order with automatic fallback when the first one does not deliver
- Company time window: outside of it the message is postponed, not sent
- Message ceiling per recipient to avoid communication fatigue
- Opt-out by channel and category, respecting LGPD
- Locks against duplicate submission when the routine reprocesses the queue
- Single record of everything that came out, to be audited later
- WhatsApp Business connected with official company number
- Email templates and system event sending automation
- Instant notifications
- Automatic WhatsApp for reminders and warnings
- Email marketing with professional templates
- SMS for urgent communications and password recovery
- Scheduled email campaigns with analytics
- Open and click tracking
- Visual journey editor with steps, waits and conditions
- Trigger due to system fact: installment due, selection released, order dispatched, score falling
- Stages with condition assessed at the time of shipment, not to mention what has already been resolved
- Executions monitored one by one, with the exact point where each graduate is
- Metrics by journey and stage, with delivery and conversion
- Always sent via the multichannel center, respecting the schedule, opt-out and message ceiling
- Configurable limits per channel to avoid overshooting trigger costs
- Newsletter editor in content blocks, with preview
- Reusable email templates by type of communication
- Shipping automation triggered by system event
- Campaigns scheduled by class, event or specific audience
- Unsubscribe and email preferences respected automatically
- Tracking delivery, opening and clicks
- Commercial campaign is sent via the email marketing engine, with its own domain and suppression
- Class social feed with posts, photos and reactions
- Stories and time capsule for memories
- Individual and group real-time chat
- Follower/friendship system between graduates
- Official commission notice board
- Behind the scenes: the company and the team show the production in the app with publications, stories, fixed highlights and categories
- Notification on the graduate's cell phone for each Behind the Scenes publication marked to notify, only once and within range
- Approval queue for what the team publishes via cell phone without direct permission
- Super Fans: points for liking, commenting, voting and watching Behind the Scenes, with ten badges next to the name and ranking on the panel
- Live pelo celular em um toque: câmera do próprio aparelho, vertical e em tela cheia, sem OBS nem outro app
- Corações subindo na tela, chat por cima do vídeo e contador de quem está assistindo
- Descoberta do que está no ar: todas, quem você segue, sua turma, seus círculos e perto de você
- Aviso no celular quando alguém que você segue entra ao vivo, respeitando quem pode assistir
- Convite para outra pessoa entrar na live com a própria câmera
- Replay por 24 horas ou guardado no perfil, e resumo no fim com pico de audiência, corações e comentários
- Moderação da live: quem transmite apaga comentário, bloqueia e escolhe quem comenta; qualquer um denuncia
- Lives no ar, encerradas e denunciadas acompanhadas pelo painel, com encerramento pela moderação
- "Perto de você" só quando quem transmite liga, com a posição arredondada e só a cidade à mostra
- Polls and votes for class decisions
- Messages and files protected by end-to-end encryption, in individual chat, group chat and company conversation
- Privacy notice at the top of each conversation, explaining what is protected in human language
- Conversation between graduates is not read by the team; the conversation with a sector of the company is handled by the responsible team
- Collaborative timeline with class publications
- Time capsule with messages and media
- Topic discussion forum
- Complete history of the entire journey
- Unlimited video conference rooms (Partiu Meet)
- Scheduling meetings by class
- Agenda commitment that is already born as an online meeting, with the room created together
- Guests per event, mixing graduates, collaborators, freelancers and people from outside
- Email invitation with confirmation link and recorded response: confirmed, declined or maybe
- Meetings in the graduate app: enter by code, create room and waiting room
- Shareable link and optional password protection
- Complete meeting history with filter by class and status
- Connection of the company number via QR Code, without a dedicated device
- Conversation box with complete history per contact
- Service queues with distribution between attendants
- Bot that responds first and transfers to the human when necessary
- Attendant's name automatically signed in responses
- Availability hours with after-hours message
- Mirror service closure for the customer
- Visual flowchart of the robot with ready-made models and usage dashboard
- Templates próprios criados no painel, com prévia do balão, validação das regras da Meta antes de enviar e envio de teste
- Biblioteca com 23 modelos de template prontos para clonar
- Status de aprovação sincronizado com a Meta e motivo da rejeição guardado
- 41 gatilhos em 8 grupos: fatura, PIX, ingresso, check-in, galeria, reconhecimento facial, contrato, escala, live e mais
- 10 receitas prontas, da régua de cobrança completa ao aviso de fotos liberadas e ao feliz aniversário
- Editor em três passos: quando, para quem e o que fazer
- Condições com grupos E e OU sobre o gatilho, o destinatário, o estado do sistema e o calendário
- Prévia da audiência mostrando quem receberia agora e quantos são
- Ações de WhatsApp por template, e-mail, push, aviso interno, tarefa, webhook, espera, condição e teste A/B
- Mapeamento das variáveis do template com exemplo resolvido num destinatário real
- Janela de horário útil: fora dela a mensagem espera, nunca é descartada
- Teto de mensagens por contato por dia e por semana, por canal
- Descadastro respeitado em todos os canais, com PARAR e SAIR no WhatsApp tratados sozinhos
- Mesma automação nunca dispara duas vezes para a mesma fatura, ingresso ou galeria
- Freio automático que pausa a automação quando a taxa de falha dispara e avisa o administrador
- Simulação que escreve o log sem enviar nada, antes de ativar
- Execuções passo a passo com hora, resultado, motivo de falha, reprocessamento e exportação em CSV
- Lista Não perturbe com o motivo e a origem de cada bloqueio
- Notices published for the class with accompanied reading
- Document repository with folders per class
- Upload by dragging files, with name, type, size and origin
- Documents linked to the graduate and visible on the portal
- Company-configurable document types
- Email templates and system event trigger automations
Want to see Communication in your operation?
Demandez une démonstration sur vos propres chiffres, sans engagement. Un échange vous aidera à juger si le module répond à vos besoins.